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I ordered my son's swim team suit on October 6. It was a replacement for the first suit I ordered from this website which arrived way, way too small. I had ordered it based on the chart provided and using a tape measure to measure him. Based on the chart, he should...
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3.6
I liked
  • Excellent quality products
  • Do carry excellent brands
  • Wide variety
I didn't like
  • Unhelpful customer service
  • Customer pays shipping for returns
  • Slowest shipping ever received
#1113859
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Here's the reply from their return department after a week of radio silence and several followups. These pants split on my first ride - clearly defective. But I guess its my fault for trying out my size before ordering a larger size to compensate for a defective...
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3.6
I liked
  • Quick shipment
#1074370
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Issue 1 - description of item did not match item Issue 2 - return authorization was "pending" for 11 days until I called to follow up Issue 3 - when providing some friendly feedback by phone, Swimoutlet customer service woman hung up on me Issue 4 - when completing a...
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1.0
#1016785
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SwimOutlet - Sent me a used item

SwimOutlet
#1049893
Ordered a straw hat and the one they sent me has a lot of hairs stuck in it. They also crammed it into a box too narrow for the brim.
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Jaked Review

SwimOutlet
#1028653
1.0
Details
Swimoutlet did not honor price match as it is indicated on their website
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website

Swimoutlet Shipping Service Review

SwimOutlet
#1026327
Their company return policy Sucks!! You have to pay for shipping to get the items then pay for shipping to return the items. I think that's ridiculous. You guys lost a customer.
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Short Review on November 12, 2016

SwimOutlet
#953738
I need to be emailed a shipping return to put on my package. carladodger30@gmail.com And instructions My order # 12240005
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I ordered two pair of pool shoes from swimoutlet in middle of November. By the middle of December they still had not arrived. Each time I tracked I got the same answer, the shoes made it through three states in the first two days,then got lost in Colorado. Apparently...
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1.0
I didn't like
  • Shipping ridiculous
#1000624
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SwimOutlet - Dishonest representation bad customer service
SwimOutlet - Dishonest representation bad customer service
I ordered a men's speedo size 24. They sent me a 9in by 7in speedo that at most stretches to a 20in. waist when in their sizing chart it clearly stated that a 24 will fit a 24-26 in waist. I have multiple places in my account and on the paperwork they sent me that...
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2.3
I didn't like
  • That they sent me the wrong product and refuse to fix it
  • Returns policy and deceptive product description
#984040
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The delivery times are way off, so if you have a time window you are looking at to get your items, order way in advance. If you have a return, know that you will NOT get all of your money back. Also, you will need to pay for shipping both ways if you need to return. If...
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Anonymous
swimmerLBC

Same experience as yours. Returns blow. made me feel like I did something wrong by asking to waive the return shipping fee. Imagine that, actually asking for some customer ...

1.4
I didn't like
  • Customer service and delivery and returns
#927341
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I have been engaged in a months-long issue with this company regarding a return. It's just been a huge run-around. Their return process is ridiculous and not well explained. I acquired a RA# and put a print-out of that with a copy of my original order in the box and...
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1.8
#905052
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No one picks up the phone at Customer Service-they do not accept returns easily and they do not give full refunds!!! I have called and sent many emails and have not heard back yet!! Do not buy here. I also tried live chat and had 10 people in front of me. This company...
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Anonymous
Anonymous

I don't know who you dealt with but yesterday I received only the jacket to a warm up suit I bought my son and immediately called customer service. I spoke to a man named Jaso...

1.2
#893874
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both of my last suits don't fit and are too long and the leg is to low. In the past they have always fit and great material. Now they have changed. This week I ordered a smaller size and hopefully it fits.I like Speedo and don't want to change. They need to keep...
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4.9
I liked
  • Are very helpful
#884564
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I ordered 3 suits, received them, and returned 2, using the RA form I got from the website and following the instructions exactly. Over s month later, still no refund; I have spoken with 3 different people and spent a lot of time trying to get this resolved; they all...
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1.0
Product
I didn't like
  • Didnt give me my full refund
  • Incompetence
#873300
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