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SwimOutlet - Dishonest representation bad customer service
SwimOutlet - Dishonest representation bad customer service
I ordered a men's speedo size 24. They sent me a 9in by 7in speedo that at most stretches to a 20in. waist when in their sizing chart it clearly stated that a 24 will fit a 24-26 in waist. I have multiple places in my account and on the paperwork they sent me that...
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2.3
I didn't like
  • Returns policy and deceptive product description
  • That they sent me the wrong product and refuse to fix it
#984040
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Short Review on November 12, 2016

I need to be emailed a shipping return to put on my package. carladodger30@gmail.com And instructions My order # 12240005
#953738
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The delivery times are way off, so if you have a time window you are looking at to get your items, order way in advance. If you have a return, know that you will NOT get all of your money back. Also, you will need to pay for shipping both ways if you need to return. If...
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Anonymous
swimmerLBC

Same experience as yours. Returns blow. made me feel like I did something wrong by asking to waive the return shipping fee. Imagine that, actually asking for some customer ...

1.4
I didn't like
  • Customer service and delivery and returns
#927341
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I have been engaged in a months-long issue with this company regarding a return. It's just been a huge run-around. Their return process is ridiculous and not well explained. I acquired a RA# and put a print-out of that with a copy of my original order in the box and...
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1.8
#905052
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No one picks up the phone at Customer Service-they do not accept returns easily and they do not give full refunds!!! I have called and sent many emails and have not heard back yet!! Do not buy here. I also tried live chat and had 10 people in front of me. This company...
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Anonymous
Anonymous

I don't know who you dealt with but yesterday I received only the jacket to a warm up suit I bought my son and immediately called customer service. I spoke to a man named Jaso...

1.2
#893874
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both of my last suits don't fit and are too long and the leg is to low. In the past they have always fit and great material. Now they have changed. This week I ordered a smaller size and hopefully it fits.I like Speedo and don't want to change. They need to keep...
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4.9
I liked
  • Are very helpful
#884564
Reply to reviews

I ordered 3 suits, received them, and returned 2, using the RA form I got from the website and following the instructions exactly. Over s month later, still no refund; I have spoken with 3 different people and spent a lot of time trying to get this resolved; they all...
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1.0
Product
I didn't like
  • Didnt give me my full refund
  • Incompetence
#873300
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I placed on order on Wednesday night and paid for one day shipping to receive Friday. Was then informed on Friday they screwed up the shipping and it won't be arriving until Monday. They offered to refund this shipping, which doesn't really do anything for the fact...
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1.0
Lake Bluff, Illinois
I didn't like
  • Incompetence
#871430
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This company refused to refund my payment for a set of swim fins that were smaller the advertised size and did not function as advertised. They were supposed to be size 7-9 and I wear an 8-8.5. All other swim fins in this size range have fit me but my toes extended out...
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1.7
I didn't like
  • Returns policy and deceptive product description
  • Misleading product description and sizing was wrong no refund
#867051
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They sold my daughter a defected wetsuit and won't take it back. My daughter was so excited to use and it’s too small on arms and legs. I took to my local surf shop to show the size and they laughed at the irregular sizing with the wetsuit. So said your company...
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Anonymous
Anonymous

Wrong size not defective.

1.0
I liked
  • No good
I didn't like
  • Customer service is not fully trained
  • Didnt give me my full refund
  • How they treated us
#793602
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