filters
state:
Show
city:
Show
product:
Show
I placed on order on Wednesday night and paid for one day shipping to receive Friday. Was then informed on Friday they screwed up the shipping and it won't be arriving until Monday. They offered to refund this shipping, which doesn't really do anything for the fact...
Read more
1.0
Lake Bluff, Illinois
I didn't like
  • Incompetence
#871430
Reply to reviews
This company refused to refund my payment for a set of swim fins that were smaller the advertised size and did not function as advertised. They were supposed to be size 7-9 and I wear an 8-8.5. All other swim fins in this size range have fit me but my toes extended out...
Read more
1.7
I didn't like
  • Misleading product description and sizing was wrong no refund
  • Returns policy and deceptive product description
#867051
Reply to reviews
They sold my daughter a defected wetsuit and won't take it back. My daughter was so excited to use and it’s too small on arms and legs. I took to my local surf shop to show the size and they laughed at the irregular sizing with the wetsuit. So said your company...
Read more
Anonymous
Anonymous

Wrong size not defective.

1.0
I liked
  • No good
I didn't like
  • How they treated us
  • Customer service is not fully trained
  • Didnt give me my full refund
#793602
Reply to reviews

Speedo Swimsuit Review

SwimOutlet
#733502
I justed recieved my two speedo swimsuits and the logo is already peeling off one of them! I havent even worn it yet!
Comment
Show

Swimsuit Review

SwimOutlet
#657104
2.0
Details
Ordered a swimsuit that they claimed had a shelf bra...it didn't. Their website clearly lied to me.
Comment
Show
Exchange, Refund and Cancellation Policy
Product or Service Quality
Warranty
I ordered 3 items from SwimOutlet to be delivered to Toronto. When I spoke to the customer service representative I was told there would be no issue in the event I needed to return the items and get a refund. At no point did the customer service rep. mention that I...
Read more
Anonymous
Anonymous

wrong item shipped, customer service is useless. someone will call you within 24 hours she said. I got my gear online so I can I can enjoy my trip down south and not sure If i...

Anonymous
Anonymous

Eventhough customer service was no help decided to try one last time and spoke to the manager who provided a fair solution to the problem.SwimOutlet handled this problem is a ...

2.0
I didn't like
  • Customer service is not fully trained
  • Didnt give me my full refund
  • Misleading advertising on website
#757720
Reply to reviews
Swim Outlet web-site is misleading in that they proclaim they have "price matching." I saw a Dolfin swimsuit at their web-site that I was interested in selling for over $60 at a proclaimed reduced price. I found the same swimsuit for $51 and change at the Swim 2000...
Read more
1.0
I didn't like
  • Misleading advertising on website
#748674
Reply to reviews
I bought 4 swimsuits totaling around $350.00. The web site said returning was easy. Well I returned the 2 that didn't fit. THEY only gave me a part of my money back! That is the worst return policy ever. The suits were returned within 2 days, with tags on, and Panty...
Read more
2.2
I liked
  • Suit
I didn't like
  • Didnt give me my full refund
#677704
Reply to reviews
Ordered a sun hat dtd 7/7/15; shipped, 7/8/15; FedEx passed it onto USPS; and it's still not here in time. I paid for shipping service to have it arrived within 2 to 6 business service days. It is now 7/16/15 and we leave for Africa tomorrow morning. As a longtime...
Read more
3.4
#667223
Reply to reviews
I order dozens of pool toys for the summer. In april I placed an order with swim outlet however didn't open up the package until June when we opened the pool. Several of the toys had holes and since they only have a 30 day return policy I was unable to exchange or...
Read more
1.0
#658090
Reply to reviews
Placed 2 orders on Tuesday and paid for 2 day shipping. Must have items on Thursday since leaving for FL on Thursday pm. Items for vacation. Swimoutlet order guaranteed arrival on Thursday. Items did not ship for nearly 24 hours and too late for Thursday delivery. ...
Read more
#635855
Reply to reviews
I purchased an item seven days ago, and still have not received the item, plus the company representative is indifferent, to the situation. It was shipped FedEx Outpost which was not mentioned at the time of purchase. Apparently FedEx Outpost passed the item off to the...
Read more
1.0
#533181
Reply to reviews