3.6
Details
Customer service
Delivery Service
Diversity of Products or Services
Turnaround Time
Website
0 comments

Here's the reply from their return department after a week of radio silence and several followups.These pants split on my first ride - clearly defective.

But I guess its my fault for trying out my size before ordering a larger size to compensate for a defective product. "Thank you for contacting SwimOutlet.com! I am sorry to hear that the seam split on the Louis Garneau Men's Pro 9.25 Carbon Tri Shorts - Red/Black - Large you ordered. I also understand that you feel you need a size XL as well.

Unfortunately, we will not be able to accept the Large back for a refund, because it seems to be more of a sizing issue than defective merchandise. I hope this information is helpful to you. Have a great day!

Sincerely, Brittany Customer Service" At least Brittany told me to have a nice day, wasn't that great.SwimOutlet runs a shady return operation - BEWARE!

Review about: Louis Garneau Sports Pro Shorts.

Reason of review: Poor customer service.

Monetary Loss: $95.

Preferred solution: Full refund.

I liked: Quick shipment.

Had an Experience with SwimOutlet?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like