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SwimOutlet - Beware

Item was too small .. wasn't heavy like the real product either. I believe my body glove sandals were not authentic .
1.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
#1291893
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Returned a swimsuit that didn't fit and found that i had to pay for return shipping. Received no acknowledgement so contacted them and was told they received it 10 days ago but they're "running behind" in processing refunds. Never again. Asked for an email confirmation...
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2.6
Product
#1244670
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Bought a suit from them, the top cost me $90, wore it twice and the underwires both came out. When I contacted them about returning it they said I could not return it because I had washed it. I have contacted them again, but I have a feeling it will go nowhere. I can’t...
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1.6
I liked
  • Variety
I didn't like
  • Return policy
#1190122
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I ordered my son's swim team suit on October 6. It was a replacement for the first suit I ordered from this website which arrived way, way too small. I had ordered it based on the chart provided and using a tape measure to measure him. Based on the chart, he should...
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3.6
I liked
  • Do carry excellent brands
  • Unbeatable prices
  • Wide variety
I didn't like
  • Customer pays shipping for returns
  • Unhelpful customer service
  • Slowest shipping ever received
#1113859
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Here's the reply from their return department after a week of radio silence and several followups. These pants split on my first ride - clearly defective. But I guess its my fault for trying out my size before ordering a larger size to compensate for a defective...
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3.6
I liked
  • Quick shipment
#1074370
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SwimOutlet - Sent me a used item

Ordered a straw hat and the one they sent me has a lot of hairs stuck in it. They also crammed it into a box too narrow for the brim.
#1049893
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Jaked Review

Swimoutlet did not honor price match as it is indicated on their website
1.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
#1028653
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Swimoutlet Shipping Service Review

Their company return policy Sucks!! You have to pay for shipping to get the items then pay for shipping to return the items. I think that's ridiculous. You guys lost a customer.
#1026327
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Issue 1 - description of item did not match item Issue 2 - return authorization was "pending" for 11 days until I called to follow up Issue 3 - when providing some friendly feedback by phone, Swimoutlet customer service woman hung up on me Issue 4 - when completing a...
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1.0
#1016785
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I ordered two pair of pool shoes from swimoutlet in middle of November. By the middle of December they still had not arrived. Each time I tracked I got the same answer, the shoes made it through three states in the first two days,then got lost in Colorado. Apparently...
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1.0
I didn't like
  • Shipping ridiculous
#1000624
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