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SwimOutlet - Customer Services and Exchange Policy Sucks!
Purchased a pair of water shoes. Too small, so I went online to receive an RMA#. Rec'd an email showing a full refund less $4.99 shipping that I agreed too. Never rec'd an acknowledgement they rec'd my return. Only figured it out when I went back to their website...
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Company wrote 0 private or public responses to the review from Dec 10.
I liked
  • No good
I didn't like
  • Returns policy and deceptive product description
  • Customer service and delivery and returns
  • Incompetence
#1419638
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Twice I ordered gift cards from swim outlet. The first time it didn’t come in time for the event at which I was going to give it to the recipient. The second time I ordered extra early (11/18) for a party on December 2. Shipping was supposed to have taken 6 days. 12...
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Company wrote 0 private or public responses to the review from Nov 30.
1.0
#1412005
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SwimOutlet - Beware

Item was too small .. wasn't heavy like the real product either. I believe my body glove sandals were not authentic .
Company wrote 0 private or public responses to the review from Jun 29.
1.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
#1291893
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SwimOutlet - Terrible Return Policy & Service

Returned a swimsuit that didn't fit and found that i had to pay for return shipping. Received no acknowledgement so contacted them and was told they received it 10 days ago but they're "running behind" in processing refunds. Never again. Asked for an email confirmation that they received it but was told no dice. Instead was given a 25-digit tracking number to use if i checked on it again. Better selection and superior fit and service at Land's End.
Company wrote 0 private or public responses to the review from Apr 30.
2.6
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
Product
#1244670
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Bought a suit from them, the top cost me $90, wore it twice and the underwires both came out. When I contacted them about returning it they said I could not return it because I had washed it. I have contacted them again, but I have a feeling it will go nowhere. I can’t...
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Company wrote 0 public responses to the review from Feb 15.
1.6
I liked
  • Variety
I didn't like
  • Return policy
#1190122
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I ordered my son's swim team suit on October 6. It was a replacement for the first suit I ordered from this website which arrived way, way too small. I had ordered it based on the chart provided and using a tape measure to measure him. Based on the chart, he should...
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Company wrote 0 private or public responses to the review from Oct 11, 2017.
3.6
I liked
  • Excellent quality products
  • Unbeatable prices
  • Wide variety
I didn't like
  • Slowest shipping ever received
  • Unhelpful customer service
  • Customer pays shipping for returns
#1113859
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Here's the reply from their return department after a week of radio silence and several followups. These pants split on my first ride - clearly defective. But I guess its my fault for trying out my size before ordering a larger size to compensate for a defective...
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Company wrote 0 private or public responses to the review from Jul 14, 2017.
3.6
I liked
  • Quick shipment
#1074370
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SwimOutlet - Sent me a used item

Ordered a straw hat and the one they sent me has a lot of hairs stuck in it. They also crammed it into a box too narrow for the brim.
Company wrote 0 public responses to the review from May 20, 2017.
#1049893
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Jaked Review

Swimoutlet did not honor price match as it is indicated on their website
Company wrote 0 private or public responses to the review from Apr 01, 2017.
1.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
#1028653
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Swimoutlet Shipping Service Review

Their company return policy Sucks!! You have to pay for shipping to get the items then pay for shipping to return the items. I think that's ridiculous. You guys lost a customer.
Company wrote 0 public responses to the review from Mar 27, 2017.
#1026327
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